FAQ - Online Banking
- Can I access online banking if I have Internet Explorer (IE) 9?
- How do I access my business E-Statements?
- How do I access my personal E-Statements?
- How do I get set up for E-Statements?
- Am I able to view any statements other than for the previous and current month?
- Where do I find the export feature for my bank reconciliation program (i.e. QuickBooks and Microsoft Money)?
- What is the difference between an Express Transfer and a Scheduled Transfer?
- What are the cutoff times for Online Banking transactions?
- Are my Online Banking transactions secure?
- Why am I denied access to my accounts when using Online Banking?
- What if I forgot my password?
- How many characters does my password need to be for online banking?
- How do I sign up for Online Banking?
- What if I forgot my Instant Cash® or Instant Cash and Check Card® Personal Identification Number (PIN)?
IE9 is the recommended Internet Explorer version. If you have IE10 or later installed, you can often improve how a website will look and function by using a feature called Compatibility View. When you turn on Compatibility View, the website you're viewing will be displayed as if you were using an earlier version of Internet Explorer. If Internet Explorer recognizes a webpage that isn't compatible, you'll see the Compatibility View button on the Address bar. To turn Compatibility View on, click the Compatibility View button to make the icon change from an outline to a solid color.
After you have logged into Business Online Banking, go to the Accounts tab and click on the appropriate account number for which you would like to view the statements or documents. Go to the Documents tab (if the documents tab is not showing please contact Customer Service). Click on the statement or notice you would like to view, a list of dates will be displayed for the available documents. Click on the date you are looking for and your statement or notice will be displayed.
After logging into online banking, go to the Accounts tab and click on the appropriate account number for which you would like to view the statements or notices. Go to the Documents tab, click on the statement or notice you would like to view, a list of dates will be displayed for the available documents. Click on the date you are looking for and your statement or notice will be displayed.
You can sign up through Online Banking or by contacting one of our branch offices.
In Online Banking, you are only able to view your statements for the previous and current month. If you want online access to older statements, sign up for E-Statements. With our E-Statement service, you will be able to access and view or save up to eighteen months of statements.
In Business Online Banking, select any account, click on Transactions and then Menu. Choose the account you want to export transactions from and, in the transactions search box, select or input the desired criteria for your export format for the software program you are using.
In Personal Online Banking, select any account, click Transactions and then Export Transactions. Then choose the account you want to export transactions from, the time frame for the transactions to be exported and the appropriate export format for the software program you are using. You can also export transaction activity by clicking on Transactions and Transactions Menu and selecting from the many options in the Transaction Search box.
An Express Transfer is an immediate transfer that will take place on the banking day that you submit it for processing and will show up immediately in your transaction activity. The Scheduled Transfer option is for transfers that you want to be processed on a specific future date (i.e., every month the 15th of the month).
All transactions entered before 6:00 p.m. Central Time on any business day will be processed on the current business day. Any transactions entered after 6:00 p.m. Central Time will be processed the next business day. Transactions entered on Saturdays and Sundays will be processed on Monday (or the next business day if Monday is a holiday).
Yes, all transactions are run over a secure connection and data is monitored 24 hours a day, 7 days a week.
Your password must be at least 8 and no more than 17 characters and contain at least 2 numbers and 2 letters. Passwords are case sensitive.